We all want a perfect Pimm’s. But how do you make one? Watch a video of Antonio, the best butler in the world, giving a step-by-step guide.
In my book “Lessons in Diplomacy – Politics, Power and Parties” I compare an ambassador’s residence with an airport security arch.
When I worked on counter-terrorism, the UK would sometimes try to improve aviation security somewhere in the world by buying a fancy bit of kit designed to stop terrorists carrying weapons and explosives onto aircraft. But without experts for maintenance and operation, the security arch would simply gather dust.
Similarly, the key to making a residence work is not a grand building, or an ambassador with a scintillating personality or sociable nature, although those help. Rather, it’s a team that knows the building and how to use it to maximum effect.
Expertise and personality
A top example of brilliant residence staff was the legendary Antonio Navarro. He was the residence manager (or butler) in Vienna for four decades until his retirement in 2023. Through his expertise and personality, he transformed a huge, historic building into a priceless diplomatic asset.
Antonio generated as much soft power for the British Government as any ambassador in Vienna. Not only did he ensure that big events achieved maximum impact for year after year. He also made every visitor to the ambassador’s residence feel special, valued and keen to return.
A legendary perfect Pimm’s
Watch this 2017 video of Antonio making the perfect Pimm’s – to the end. Wonder, and learn. And if you’re an ambassador, a diplomat or anyone else – treasure your top staff.
Lessons in Diplomacy
Bristol University Press will publish “Lessons in Diplomacy” on 24 September. You can pre-order it direct from BUP or from Amazon. Order now while stocks last! The book includes a section on “fear of cocktail parties”, as well as a chapter on “How to drink wine and know things”.
To see some pictures and read an excerpt from “Lessons in Diplomacy”, browse this preview.
“Lessons in Diplomacy” is best enjoyed while sipping a perfect Pimm’s, preferably made by Antonio. But a cup of tea will work, too.
